NON-DISCRIMINATION POLICY
We have a strict non-discrimination policy.
DISCRIMINATION IS AGAINST THE LAW
Lighthouse Services, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Lighthouse Services, LLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
AIDS AND SERVICES FOR PEOPLE WITH DISABILITIES
Lighthouse Services, LLC provides free aids and services to people with disabilities to communicate effectively with us, such as:
I. Qualified sign language interpreters
II. Written information in other formats (large print, audio, accessible electronic formats, other formats)
LANGUAGE SERVICES
Lighthouse Services, LLC provides free language services to people whose primary language is not English. Written materials, notices, and forms are available in the 15 most commonly spoken languages in our service area. Staff are trained to provide interpretation services upon request.
Tagline Notice:
If you speak one of the following languages, free language assistance services are available. Call 888-255-3399: Spanish, French, German, Chinese, Vietnamese, Arabic, Somali, Hindi, Burmese, Russian, Korean, Kiswahili (Swahili), Polish, Portuguese, or Tagalog.
CONTACT FOR SERVICES OR GRIEVANCES
If you need these services, contact the Management Team at Lighthouse Services LLC.
If you believe that Lighthouse Services, LLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Management Team
6505 E 82nd Street Suite #109 Bldg.#8
Indianapolis, IN
Phone: 888-255-3399
Email: mananagement@lighthouseservices.org
You can file a grievance in person, by mail, or by email. If you need help filing a grievance, the Management Team is available to help you. You may also report a grievance anonymously at lighthouseservices19.org/report.
FILING A CIVIL RIGHTS COMPLAINT
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html