Our mission is simple but powerful: to provide safe, timely, and respectful transportation for clients with medical needs. We live by our core values — Safety, Compassion, Reliability, and Professionalism. We serve most of Indiana, and our clients include seniors, people with disabilities, Medicaid recipients, and others who rely on us to get to essential appointments.
We live by values that guide every trip, every interaction, and every decision:
Safety – The well-being of our clients comes first.
Compassion – Every passenger is treated with empathy and respect.
Reliability – We are on time, every time.
Professionalism – Our team represents trust, care, and excellence.
Every ride begins with safety. Our drivers perform daily vehicle checks, secure passengers properly, and follow strict safety protocols. Whether it’s a dialysis appointment, follow-up doctor visit, or therapy session, our clients can count on us to get them there safely and on time.
Drivers are the face of Lighthouse Transport Services. Each team member is trained not only in safe driving but also in passenger assistance, HIPAA confidentiality, and customer service. From dispatchers to administrative staff, everyone plays a vital role in making sure every ride runs smoothly.
We operate under strict state and Medicaid regulations. This includes proper licensing, certifications such as CPR and Passenger Assistance Training, and accurate trip documentation. Compliance ensures we protect both our clients and our agency.
We understand that many of our clients face health challenges. That’s why patience, kindness, and professionalism are at the heart of what we do. A warm greeting, a reassuring word, and respectful care turn each ride into more than just transportation — it becomes support and comfort.
Our dispatch and administrative staff are the communication hub of Lighthouse Transport. They ensure routes are efficient, schedules are met, and clients are informed. Drivers, staff, and families can rely on open communication to resolve challenges quickly and with care.