Privacy Policy

Last updated: September  18, 2025

At Lighthouse Services LLC (“Lighthouse Services,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and secure information when you visit our website www.lighthouseservices19.org, use our mobile applications (“Apps”), or engage with our services.

For information about your health information rights, please review our Notice of Privacy Practices. To learn about your civil rights protections, see our Non-Discrimination Policy.

I. Scope of This Policy
This Privacy Policy applies to:

  • Visitors to our website and mobile apps

  • Clients and caregivers using our services

  • Job applicants, employees, and contractors

  • Anyone communicating with us electronically or by phone

This Privacy Policy does not apply to how we use and disclose health information protected by HIPAA (“PHI”). PHI is covered by our Notice of Privacy Practices.

II. Information We Collect
We may collect the following categories of information:

A. Personal Information You Provide
Name, email address, phone number, address, date of birth, emergency contacts, employment history, certifications, payroll information, and communications you send to us.

B. Employment and Caregiver Data
Time clock entries, location check-ins, work history, signatures, and performance data (if you work with Lighthouse Services).

C. Health and Insurance Data
Health information, insurance policy details, FMLA records, and other documentation required for compliance with state and federal programs.

D. Biometric Data
Photos or facial recognition data used to verify caregiver time entries and patient visits.

E. Technical & Usage Data
IP address, browser type, operating system, device type, geolocation data, and website/app usage data (pages visited, links clicked).

F. Communications Data
SMS messages, call logs, emails, and chat interactions.

III. How We Use Your Information
We may use your information for the following purposes:
I. To provide services and manage caregiver scheduling
II. To verify time entries and process payroll
III. To administer benefits and reimbursements
IV. To communicate with you (appointment reminders, service updates, alerts)
V. To process job applications and manage employment records
VI. To comply with legal, regulatory, and contractual requirements
VII. To improve our websites, apps, and user experience
VIII. To prevent fraud, investigate incidents, and protect security

IV. Cookies & Tracking Technologies
Our website and apps may use cookies, web beacons, and similar tracking technologies to:
I. Analyze traffic and improve site performance
II. Remember your preferences for future visits
III. Serve interest-based advertising (where permitted)

You may choose to disable cookies in your browser, but some features may not work properly. We may use analytics tools such as Google Analytics to better understand website usage.

V. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal data. This includes encryption, secure transmission, and restricted access for sensitive information such as biometric data and PHI.

VI. Data Retention
We retain your personal data only as long as necessary to provide services, meet legal obligations, or resolve disputes.
I. Biometric data is retained for up to 10 years before being securely destroyed.
II. Other data is retained in accordance with applicable legal requirements or internal retention schedules.

VII. Your Rights & Choices
Depending on your location, you may have the right to:
I. Access, correct, or delete your personal data
II. Request restrictions on how your data is used
III. Opt out of marketing emails by clicking “Unsubscribe”
IV. Opt out of SMS notifications by texting STOP to any message
V. Request confidential communications or alternate contact methods

To exercise these rights, contact us at mananagement@lighthouseservices.org. If your request relates to PHI, please refer to the process in our Notice of Privacy Practices.

VIII. State-Specific Privacy Rights
Residents of certain states (including California, Colorado, Connecticut, Oregon, and Nevada) may have additional privacy rights, such as the right to opt out of the sale of personal information or designate an authorized agent to make requests on their behalf. Contact us for details.

IX. Business Transfers
If Lighthouse Services is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, who must honor this Privacy Policy.

X. Links to Other Policies
I.  Notice of Privacy Practices (HIPAA) – explains how we use and disclose health information.
II.  Non-Discrimination Policy – explains your civil rights protections and grievance process.

XI. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When updates are made, we will revise the “Last Updated” date above and post the updated policy on this page.

XII. Contact Us
For questions, privacy requests, or complaints, contact:

Privacy Team
Email: mananagement@lighthouseservices.org
Address: 6505 East 82nd St, Building 8, Suite 109, Indianapolis, IN 46250
Phone: 888-255-3399

View Notice of Privacy Practices View Non - Discrimination Policy